Hither Eucalyptus!

Earlier today I received a phone call from an Apple representative. He was very complimentary about Eucalyptus. We talked about the confusion surrounding its App Store rejections, which I am happy to say is now fully resolved. He invited me to re-build and submit a version of Eucalyptus with no filters for immediate approval, and that full version is now available on the iPhone App Store.

Since my previous post, I’ve been so pleased with the overwhelmingly positive articles, blog posts, comments and tweets - and also the emails from those of you who felt so strongly about the issue you wanted to contact me directly. They were all much appreciated. Thanks for all the support. It’s been a roller coaster of a weekend!

If you want to find out more about Eucalyptus as it evolves in the future, I encourage you to subscribe to the newly opened Other Things blog, or follow eucalyptusapp on Twitter. Feel free to keep reading here too, of course - www.blog.montgomerie.net is more likely to contain personal, programming, and other miscellaneous things than the Other Things blog, though.

To the people who filled in the email form on eucalyptusapp.com, we’ll be sending out an availability announcement tomorrow (I’m in the UK, and it’s rather late here now).

Thanks again for the support. I hope you love Eucalyptus.


28 Comments

Thank God :). Hopefully a day will come when you don’t have to make a big hue and cry to get apple’s attention.


Another case of getting lost in the machine of a corporate transparent service. No individual ever contacted you by actually typing (specifically) until widespread publicity was created. Soon afterward, they used common sense and approved the application.

I think the most difficult question to answer is why isn’t the "reviewer" who rejected your application the one explaining themselves and responsible for their actions.


Excellent news. Little pricey at $9.99 to start, though.

Oh well, first book I’m going to read will be Kama Sutra. =)


Congratulations, this is long overdue. Though it is sad and pathetic that Apple basically had to be publically shamed to accept your app - allowing your app through would never have happened if they did not want save face as this has gotten so much attention. Not to say that your app is not great, it looks awesome and well developed; I am just critical of this completely broken app system and will not develop for Apple after reading stories like yours (there are oh so many). Good luck, I hope your app does fantastic.


Congratulations!

At least this shows that the people from Apple are sensible and react positively. I’m relieved!


Thank goodness for common sense. I look forward to your email notification re listing and, congratulations on how you conducted yourself through this incident.


So what was the explanation: confusion on their part, management override, policy change??? Did you reach any common understanding about the distinction between program content and external data, or is this kind of thing likely to happen again?

KeS


I’m very glad that you got your app approved. Hopefully this will drive them to review and improve their approval process. I hold stock in the company since I think they make great products, but incidents like this make me worried about their future direction.


Any way you could get me his contact info? I’ve been having similar problems and no one to talk to about it…


Thats excellent news, great job on the app - and well done on getting through to someone at apple who is allowed to make a decision.


Congratulations on getting Apple to approve your wonderful app. I can’t tell you how much it infuriates me to see rejections like this one. Especially when there are so many other apps being approved that either do the same thing or are at least similar.

When I read about this on another developers blog, I took their suggestion and submitted feedback to Apple stating that Mobile Safari should be banned if they are going to ban applications like yours. After all, its quite easy to display pornographic material in Mobile Safari. There are quite a few pictures in Google Images as well as Flickr. Unless Apple starts filtering their browsers content, I can’t see how they can ban products that do pretty much the same thing. Namely, display content that is on the web.

Thank you for being persistent with Apple and getting this resolved with them. Hopefully, this kind of rejection will soon become a thing of the past.


Ok. So now we can all go back to sucking up to Apple.


Uhm, your app does not seem to do anything else than Stanza - which is free. I don’t see the point of buying it


…was possible to download the Kama Sutra from Project Gutenberg with it. An Apple representative phoned Eucalyptus’s developer, James Montgomerie, over the weekend to discuss the matter with him. As a result Eucalyptus has bee…


you put project gutenberg in the apps tore and you think you deserve ten bucks for that? more like things made out of other people’s things


…was possible to download the Kama Sutra from Project Gutenberg with it. An Apple representative phoned Eucalyptus’s developer, James Montgomerie, over the weekend to discuss the matter with him. As a result Eucalyptus has bee…


I don’t know that this shows "that the people from Apple are sensible and react positively" as a Avinash Meetoo says. Looking at the whole picture, what I see is that the iPhone app vetting process is entirely out of whack. Since the process was instituted by Apple and since it seems far from sensible and positive, I don’t think that their reversal on this or any other specific case redeems them from wrongdoing. (Another case that jumps to mind is the NIN app.)

What would seem sensible to me is for Apple to make "like decisions in like cases" and to reach them proactively. They should put through the grinder the very developers who are making their technology more exciting for their customer base.


…nce. (Can we officially signal these the 4 stages of App Store grief’ing now?) From developer Montgomerie’s blog (via Macworld): Earlier today I received a phone signal from an Apple representative. He was very c…


…cceptance. (Can we officially call these the 4 stages of App Store grief’ing now?) From developer Montgomerie’s blog (via Macworld): Earlier today I received a phone call from an Apple representative. He was very com…


…s/MZStore.woa/wa/viewSoftware?id=312399929&mt=8&partnerId=2003">Link) verfügbar. via blog.montgomerie 3 Kommentare zu “App Store-Ablehnung: eBook-App mit Kamasutra-Geschichten - Update”


…ed its position and accepted the app after discussions with Eucalyptus developer Jamie Montgomerie, Montgomerie wrote on his blog: Earlier today I received a phone call from an Apple representative. He was very complimentary abou…


…ión descarga una versión sólo texto del libro. El desarrollador de Eucalyptus, Jamie Montgomerie dijo en su blog que su aplicación fue aceptada hoy temprano luego de discusiones con Apple: Hoy he recibido una ll…


…nfusion surrounding its App Store rejections, which I am happy to say is now fully resolved,” Montgomerie wrote on his blog. The application is now


Jamie, Have you ever considered that Apple, Inc. may be deeply troubled in their collective psyche? Do you remember Newton? (Perhaps you’re too young to have had first-hand experience of Apple’s first hand-held PIM, during the Sculley interregnum.) When I first tried Newton’s handwriting recognition, I attempted to write a command that was supposed to trigger a modem up-link.

I wrote: "Call Apple". Apple’s Newton recognized this as: "Girl Desire"!

I mean, between that, and them using Eucalyptus for retrieving, first thing, the Kama Sutra…, really, how much more Freudian can they get? It’s them, rather than the developers, who ought to get certified ;~)


Congratulations Jamie, it is a great looking app and well worth the £5.99. It is good to see that Apple took notice of the crazy stance that they were taking and decided to approve Eucalyptus without any filters. I don’t have any interest in reading the Kama Sutra, but see no reason why it should be censored.


Can’t wait until you drop the price, so I can buy this. If you’re interested, I’ll buy when the price drops to $1.99. You’ll still make a killing (maybe even more of a killing, as lots more people will buy it at that price). Congrats on your persistence with Apple…nice to see that you didn’t have to self-censor in the end.


…16ion and accepted the app after discussions with Eucthe developer wr: Earlier today I received a phone &#99&#97&#108l from an Apple representative. He was very compli&#…


I wonder what percentage of the money you make off of this app is donated to the Project Gutenberg? After all this project seems to be a huge part of why people will use your application.

"I don’t know that this shows "that the people from Apple are sensible and react positively" as a Avinash Meetoo says. Looking at the whole picture, what I see is that the iPhone app vetting process is entirely out of whack. Since the process was instituted by Apple and since it seems far from sensible and positive, I don’t think that their reversal on this or any other specific case redeems them from wrongdoing. (Another case that jumps to mind is the NIN app.)"

What I see is a unreasonable person that will never be happy with anything that Apple does. What percentage of apps have they made a "mistake" on in the approval process, in your opinion? What percentage denotes "totally out of whack?"


steve: a beautiful, thoughtfully-designed interface that provides access to a free resource might not be worth anything to you, but it’s worth something to me. By all means though, feel free to snicker about people’s aspirations to get paid for their time and talent.


Sounds like the real way to get an iPhone App approved is to write a blog post about the particular horror story and kick up a big ruckus. Way to go Apple, pissing off all your developers is a sure way to win.


"Ok. So now we can all go back to sucking up to Apple." No, you can continue to find other things to whine about.


I heard about Eucalyptus’ recent approval via Twitter and bought it before receiving your announcement. Looking forward to comparing it to the other popular reader apps. It certainly appears, from the demos, to be a better-designed project than Kindle and Stanza.

I hope the recent public outcry in your favor translates to good sales. I know other people whose apps have been held up for various reasons, mostly very arbitrary-seeming, and it all sounds like Apple has instituted a bad system for a venue they expect companies to base business plans on. Here’s hoping it eventually improves.


"I think the most difficult question to answer is why isn’t the "reviewer" who rejected your application the one explaining themselves and responsible for their actions."

Considering higher ups got involved over Memorial Day weekend, for all you know that person got unceremoniously fired and thus isn’t around to explain anything. That said, this example #8568829 why Apple’s App store needs a better, more transparent approval process, better lines of communication, and clear, stated up-front rules.


…re.com/2009/05/24/eucalyptus-now-available-on-app-store/">Eucalyptus Now Available on App Store Apple has made it right with developer James Montgomerie: Earlier today I received a phone call from an Apple representative. He was very complimentary abou…


it is a little pricey but i bought it and its very nice. Considering the huge amount of free content I can’t complain.


Wow, congratulations on finally getting your beautiful app approved.

Glad to hear that you were contacted by a human being after all. Sad though that causing some ruckus is apparently still the only way to get through Apple’s world-famous 7-layer review.

Remember when Apple changed the SDK agreement to explicitely state that all communications regarding rejections were to be considered confidential? I’m glad that you didn’t back off. Thanks.

  • Dirk

…ed its position and accepted the app after discussions with Eucalyptus developer James Montgomerie, the developer wrote on his blog: Earlier today I received a phone call from an Apple representative. He was very complimentary abou…


Not only am I glad you got this sorted out I’m glad I can buy it. Setting aside the silly Apple nonsense this is a terrific application. It is far and away the best ebook reader I’ve used on the iPhone. Congratulations and winning the good fight, but more importantly congratulations on building a stunning application.


…ng People Read" rel="home"> May 25, 2009 – 4:22 am Hither Eucalyptus! - Jamie’s Web Log Eucalyptus is now available for download. Turns out Apple did the smart thing and realized that the Kama Sutra was available for download re…


…e web. The program author let us know the US$9.99 app was approved late last night. He said, “Earlier today I received a phone call from an Apple representative. He was very complimentary about Eucalyptus. We talked about the confusion surrounding its App Store…


…e web. The program author let us know the US$9.99 app was approved late last night. He said, “Earlier today I received a phone call from an Apple representative. He was very complimentary about Eucalyptus. We talked about the confusion surrounding its App Store…


…e web. The program author let us know the US$9.99 app was approved late last night. He said, “Earlier today I received a phone call from an Apple representative. He was very complimentary about Eucalyptus. We talked about the confusion surrounding its App Store…


…e web. The program author let us know the US$9.99 app was approved late last night. He said, “Earlier today I received a phone call from an Apple representative. … Read the whole story on


…e web. The program author let us know the US$9.99 app was approved late last night. He said, “Earlier today I received a phone call from an Apple representative. He was very complimentary about Eucalyptus. We talked about the confusion surrounding its App Store…


…e web. The program author let us know the US$9.99 app was approved late last night. He said, “Earlier today I received a phone call from an Apple representative. He was very complimentary about Eucalyptus. We talked about the confusion surrounding its App Store…


Thanks for all the comments! On the whole, after a year working full-time on Eucalyptus, it’s a tremendous feeling seeing so many people appreciating it.

I’m going to switch comments off now to avoid this page getting unreasonably large. Feel free to contact me at [jamie at this domain], or via the links on eucalyptusapp.com.